Last updated: September 2026
Privacy Policy
At Case Indulgence, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website or use our repair services.
By using our website or submitting your information through our forms, you agree to the terms outlined in this Privacy Policy.
We only collect information that is necessary to provide our services, respond to your enquiries, and improve your experience with our website and repair services.
What type of personal information do we collect?
When you contact us or use our services, we may collect certain personal information including your name, phone number, email address, and details about your device or repair request.
We may also collect information related to your interactions with our website such as browser type, device information, and pages visited. This information helps us improve our website performance and provide better service to our customers.
We do not collect sensitive personal information unless it is necessary to complete a repair service or respond to a specific request.
How do we collect your personal data?
We collect personal information in several ways when you interact with our website or services.
Information may be collected when you fill out a contact form, schedule a repair, subscribe to updates, or communicate with our support team.
We may also collect certain technical information automatically through cookies and analytics tools when you visit our website.
- When you submit information through contact or repair request forms.
- When you communicate with us via email, phone, or website forms.
- When you browse our website and interact with our pages.
- Through cookies or analytics tools used to improve website performance.
What are our legal bases for processing your data?
We collect and process your personal information only when it is necessary to provide our services or respond to your enquiries.
Your information may be used to schedule repair services, communicate service updates, provide customer support, and improve our website functionality.
In some cases, we may also process your information to comply with legal obligations or to protect our legitimate business interests.
We will never sell, rent, or share your personal information with third parties for marketing purposes without your consent.
Security
Case Indulgence takes reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
We use secure systems and industry-standard security practices to safeguard data collected through our website and services.
While we strive to ensure the security of your information, no method of transmission over the internet can be guaranteed to be completely secure. Therefore, we encourage users to take appropriate precautions when sharing information online.
If you have any questions regarding this Privacy Policy or how your information is handled, please contact our support team.
Google Business Profile reviews and automated replies
Case Indulgence uses an internal tool to help manage and respond to customer reviews on our authorised Google Business Profile locations. This section explains what review-related data the tool accesses, how it is used, and how it is shared.
Source of data
Review information is obtained through the Google Business Profile API, for the business locations that our Google account is authorised to manage.
Categories of data
Depending on what Google makes available for a given review, this may include: the location name, star rating, written review text (if provided), a unique review identifier, reviewer information made available to us by Google, review and reply timestamps, and reply status.
Purpose of use
This data is used to identify eligible reviews that have not yet received a business reply, avoid publishing duplicate replies, prepare and publish appropriate responses, and troubleshoot any failed processing runs.
Selection rules
At present, the tool considers reviews rated four or five stars, published within the preceding 90 days, that do not already have a business reply, and publishes up to 10 replies per daily run. Reviews that appear to be complaints or to contain sensitive or personal content are skipped by automated filters. These filters are designed to reduce, but cannot guarantee the complete exclusion of, such reviews.
Use of AI (Google Gemini)
For eligible reviews that include written comments, the store name, star rating, and review text are sent to Google's Gemini API to help draft a reply. Reviewer names and review identifiers are not deliberately included in this request. Reviews consisting of a star rating with no written comment are not sent to Gemini and instead receive a standard fixed reply.
Free-tier data use: The Gemini API access currently used for this tool operates on Google's free tier. Google states that content submitted through its free-tier API services may be used to help improve its products. We disclose this so that reviewers and customers are aware of how review text may be used by Google when a written review is processed.
Publication of replies
Once generated and approved through this process, a business reply is published to the corresponding review and becomes publicly visible on Google, in the same way as any other business reply.
Services, storage, and retention
This workflow uses Google Business Profile, Google Apps Script, and the Google Gemini API. The tool does not intentionally create a separate, permanent database of review content outside of these services. Operational logs may be generated as part of normal running of the tool, and data may be retained by Google and other service providers in accordance with their own policies. We do not guarantee a specific deletion timeframe for data held by these third-party services.
Access and security
Access to this tool is restricted to authorised Case Indulgence Google accounts and the associated Apps Script application. API keys and credentials are kept in protected script settings and are not stored in website code, public-facing pages, or shared externally.
Enquiries and corrections
If you have questions about a specific business reply or how review data is handled, please contact us at info@caseindulgence.com.au. Please note that original reviews are hosted and managed on Google's platform, and can also be managed directly through Google's own review controls.
